How can we help?
Real people read every message. Check the quick answers below, or write to us directly.
Write to us
Email hello@someo.uk and we'll get back to you within one working day.
For anything about your privacy or your data, use privacy@someo.uk.
Quick answers
I haven't been introduced to anywhere yet — is something wrong?
Almost certainly not. Introductions happen when your traits and a place's needs genuinely overlap, and the best yeses take a little time. Chatting with Someo a bit more widens tomorrow's search.
Who can see my details?
Until you and a place have both said yes, nobody sees your contact details — not your phone, email, or exact address. Your date of birth is never shown to anyone.
How do I pause my picture?
Open your avatar → Account & settings and switch to "Taking a break" or "Hidden". It's instant, switching back is too, and it's never held against you.
Can I change what Someo says about me?
Yes. On My picture, choose "Not quite — let's chat" and tell Someo what's off. You approve every version before places read it.
How does billing work?
One small flat fee per published opportunity, live for 30 days, plus optional one-off pushes. No subscriptions, and people are never charged anything.
Why isn't my opportunity live yet?
Every place is verified once before its first opportunity goes live, so people know it's real. It usually takes less than a day. Your draft is saved and waiting.
Something on my opportunity looks wrong — can I edit it?
Yes — open Opportunities, pick the one, and change the facts, what it's about, or chat the traits through again. Unlisting and bringing it back (once) is there too.
Why can't I message someone directly?
Conversations only open when both of you have said yes. It's the rule that makes people comfortable being honest with Someo — and it means everyone you talk to actually wants to hear from you.
How does Someo use AI?
Someo reads what you tell it in chat to draft traits and a short description. You approve the words before anyone sees them, and you can ask a person to review any outcome — see our privacy policy.
Safety first
Keep conversations and meet-up plans on Someo until you've met — it keeps everyone safe and everything in one place. If anyone asks for money, personal documents, or to move off-platform before you've met, tell us straight away and don't continue.
You can read exactly how we handle information in our privacy policy.