How can we help?
Real people read every message. Check the quick answers below, or write to us directly.
Write to us
Email hello@someo.uk and we'll get back to you as soon as we can, usually within a working day.
For anything about your privacy or your data, use privacy@someo.uk.
Quick answers
I haven't been introduced to anywhere yet. Is something wrong?
Almost certainly not. Introductions happen when your traits and a place's needs genuinely overlap, and the best yeses take a little time. Chatting with Someo a bit more widens tomorrow's search.
Who can see my details?
Until you and a place have both said yes, nobody sees your contact details: not your phone, email, or exact address. Your date of birth is never shown to anyone.
How do I pause my picture?
Open your avatar → Account & settings and switch to "Taking a break" or "Hidden". It's instant, switching back is too, and it's never held against you.
Can I change what Someo says about me?
Yes. On My picture, choose "Not quite. Let's chat" and tell Someo what's off. You approve every version before places read it.
Do I need a role open to use Someo?
No. Set up your place and you can see who overlaps straight away. Once your place is verified, which is free, you can say yes to anyone you'd like to meet, and people who overlap can find your place and say they'd like to work there. When both of you have said yes, a conversation opens.
How does billing work?
Setting up your place and meeting people is free. If you publish an opportunity, it's one small flat fee, live for 30 days, plus optional one-off pushes. No subscriptions, and people are never charged anything.
Why isn't my opportunity live yet?
Every place is verified once before its first opportunity goes live, so people know it's real. It usually takes less than a day. Your draft is saved and waiting.
Something on my opportunity looks wrong. Can I edit it?
Yes. Open Opportunities, pick the one, and change the facts, what it's about, or chat the traits through again. Relisting it once its 30 days are up is there too, and the first relist is on us.
Why can't I message someone directly?
Conversations only open when both of you have said yes. It's the rule that makes people comfortable being honest with Someo, and it means everyone you talk to actually wants to hear from you.
How does Someo use AI?
Someo is the platform; AI is one of the tools it uses. An AI model runs the setup chats, suggests traits and drafts the words: your description, a place's description and how a role reads. Nothing it writes about you reaches a place until you approve it. Who you're introduced to is decided by Someo's own matching rules, not AI, and you can ask a person to review any outcome. See our privacy policy.
If you're under 18
You have no public page, places see your first name only, and only places we've verified can find you, say yes to you or message you. Verified means we've checked the business is real. It doesn't mean we've checked the people in it, so for a first meeting go to the place during opening hours or somewhere public, tell someone where you're going, and bring a parent, carer or friend if you'd like to. Nobody can make you meet.
In England you can leave school on the last Friday in June if you'll be 16 by the end of the summer holidays. Until you're 18 you then stay in education, start an apprenticeship, or work or volunteer for 20 hours or more a week alongside part-time education or training. If you're still in school, the rules on your hours are stricter.
If something feels wrong, press report in the conversation and it closes straight away. You can also call Childline on 0800 1111, any time. If you're in danger, call 999.
If you meet someone under 18
Their picture says they're under 18, never their age, and so does the conversation. Meet during opening hours with other people around, and welcome a parent, carer or friend. Keep messages on Someo. If you take them on, the law usually limits them to 8 hours a day and 40 a week, with no work between 10pm and 6am in most jobs, longer rest breaks and a risk assessment that takes their age into account. Check the rules from Acas and the Health and Safety Executive for your kind of work, and your council's rules if you sell alcohol.
Safety first
Keep conversations and meet-up plans on Someo until you've met. It keeps everyone safe and everything in one place. If anyone asks for money, personal documents, or to move off-platform before you've met, tell us straight away and don't continue.
You can read exactly how we handle information in our privacy policy.